You may see a solid builder when you look at Ryan Homes, or you've had a different experience. You tell yourself they must be doing something right, dismiss the complaints and take your chances? Yes they are doing some things right, but it's not necessarily your home. The D.C. lobbying and millions in campaign contributions, the company has learned to build cheap with little to no consequences for the risks that formula can cause if that wrecks the buyer. This is due to the intentional removal of any significant liability on Ryan Homes. They have little company debt / risk. That's because 90% of all debt/ risk is put on you the buyer. You can be wiped by Ryan Homes mistakes, and NVR/Ryan Homes is untouched by design if the buyer gets burned. You're still profit.
NVR/Ryan Homes absolutely has the resources to do the right things and remain profitable. But if you keep rewarding this behavior, and ignoring the plight of others, they never will; not now, nor in the future. And remember we are not just a stat, we are people who had hopes and dreams like you may have right now if you're buying a new home. We care about others, and our country. We are not soulless money making machines. And no matter how secure you think you are, as we once did, you could be or could have been us. No one is safe.
OF COURSE people buy Ryan Homes and they're satisfied. They tend to be dismissive of complaints. They just don't get it. I even see them complain about complainers. "My homes has been just fine, so stop posting complaints." Things go wrong in new home construction, sometimes minor, sometimes very serious. You will see two different builders by the same name depending on the level of problems. Minor problems are usually fixed. If they reach level that is too costly, then you will see a dismissive, even arrogant builder that will write you off as an insignificant stat, because the can and will.
What's fun about having your name on a gripe site? Nothing. This August makes ten years since we discovered defects and damages to our home from builder negligence. Publishing derogatory information about anyone for any reason isn't fun to me, but is done only when there is no other right thing to do. In fact, this is a source of public humiliation to me. This website was only a last resort. Well, perhaps the last resort is just accepting others profited from negligent behavior and forever altered your life. There are times when that fits, when one must accept misfortune. Unfortunately this isn't one of them. Most Americans have tolerated a lot of hardship through others ruthless pursuit of the mighty dollar. That's what this problem came from. At some point we have to draw a line, and say enough!
Our Ryan Homes townhome's hidden built in defects poisoned us with Carbon Monoxide, and other undetermined burning noxious gases. These defects later caused large toxic mold formations to form hidden behind the service panel of the heat pump in the ductwork. These things are documented with certainty, and posted on our website. Although we knew we already had permanent health damages from long term toxic exposure from the home's defects, these conditions are worsening. Since the home's problem of consequential damages and the massive financial losses of restoration were never resolved, the long term continued stresses of our destroyed home have been directly connected to my recent hospitalization, with near total kidney failure. It has also been determined the unusual bone pain that began as I cleaned up smoke and fire damage, and did mold remediation of the home, was not a temporary condition of exposure as thought at the time, but it developed into a possibly much more serious condition.
I was unable to complete the home remediation myself, as I developed a condition in my arm akin to tendonitis, while using chemical sponges, Kilz, and in removing mold contaminated carpeting (so on....). There were symptoms at the time like bone chills and flu like symptoms, exposure inside the toxic home caused. These have now become permanent. We had to hire low bid contractors to finish much of the restoration to make the house habitable, so we could get out of our temporary $1000 a month apartment. The home still needs work, but we lack resources and health to really complete it. We exhausted credit to try to repair our home, and have now maxed out the equity.
During my recent ER hospital stay, severe bone pain lead to an issue with a test that showed a bone marrow problem. Medications are managing the pain for now as I'm awaiting further testing, but lack of insurance has slowed down additional needed tests to determine if a suspected cancer is present, or what exactly is causing the bone pain. The cost of ER treatment is just more loss from Ryan Homes refusal to be accountable for their own criminal negligence, IMO. Should I have bone marrow cancer, or some other condition that is hopefully treatable, I am certain it is a direct connection to so much toxic exposure caused by my Ryan Homes defects.
I have contacted Ryan Homes again, and will contact the corp. head NVR inc, even if they continue to decline further response, or send further useless responses to take no action. Had the company handled the situation on initial contact, the financial and severe health issues would likely have never been such a huge part of our lives. But Ryan Homes priority in building our home, and honoring the warranty, was nothing more than a methodology to save a buck and cut corners anywhere possible for profit, no matter what the consequences to their homeowners might be. I've learned through HOBB.ORG, and many other victims that this is not a rare case, but SOP for big tract home builders. And no law really stops them, or protects the homebuyer.
My hours invested in making repairs and obtaining recovery are into the thousands. Writing complaint's about Ryan Homes or fixing their mistakes is certainly not what I wanted to do with my life. We were advised by Chase Heating and Air, H&H heating and air , Allstate Insurance, as many as four different physicians, and Henrico County building inspectors, that Ryan Homes acted negligently in building our home, and that the contamination in the home was the cause of our persistent symptoms of illness. This site contains documentation and opinions based on that of experts in their field. However Ryan Homes has threatened legal action (almost two years ago) falsely claiming this site was defamatory, in spite of massive documentation from experts verifying their negligence. (Threat From Ryan Homes sent immediately AFTER (30 days) the warranty for the home expired)