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next> This site is a warning to Ryan Homes prospective buyers, from victims (the largest collection of Ryan Homes complaint LETTERS in VISIBLE existence) of Ryan Homes and NVR Mortgage
Below is our personal story. Click the Victims link to see the many letters from others who thought it couldn't happen to them.
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Pictured: Free Amenities with our new Ryan Homes Town House- Mold, Soot, Carbon Monoxide
Most any big company has dissatisfied customers. That's not all this gripe site is about, or why most of this data in this site has been up over a decade. What went wrong is pictured and documented in this site. It only became a website because it could not be resolved through the court or the builder using common consumer protection methods people assume are inherently available to all Americans. The question this site should raise is not if Ryan Homes makes construction errors when building new homes. That is an absolute certainty, even their employees generally admit to. But it goes beyond mistakes. The errors were from, not accidents, but recklessness and carelessness. Ryan Homes know "these things happen" but they displayed an active plan on how to not be accountable or responsible when they do. Hundreds of others share this experience to my knowledge. I'm certain thousands don't write or call us, who also share this experience. It's an ongoing, if not worsening issue.
This site is about how mistakes are handled, or tactically dismissed in this instance. This can happen to anyone, anywhere, and typically is the result of a big builder rushing through a job, and making what can be critical mistakes that become too costly in the builder's judgment to repair. How and when this happens is arbitrary. Just as it happened to us, a trusted friend or family member can give you a glowing recommendation for Ryan Homes with no known problems, only to lead you into a nightmare that defies a first time homebuyer's wildest imagination. Victims come from all walks of life and from virtually any area Ryan Homes builds. You may be dismissive, but this could be you. I too did not believe this could happen until I lived it. Sadly, there are no new laws that prevent Ryan Homes from doing this again and again. Buying a defectively built home, with lacking consumer protection, can be unimaginably destructive. I cannot adequately describe in a website, the nightmare that we still live in to this day, as a result of doing business with Ryan Homes. It may take a novel to explain the whole experience."Upon our inspection, even IF we determine we are responsible for the defects and damages to your home, we will NOT make any repairs to your home" RYAN HOMES customer service.
"
Ryan Homes is a large well organized company. We know how to deal with matters like this." Ryan Homes local V.P., explaining why they could not be held liable or accountable when things go wrong 10 years ago. And it was true; the cheaper they build the more money they make, with no required regard for the consequences to buyers.
"All that is necessary for the triumph of evil
is that good men do nothing"
<Click for the article titled 'Why Do Bad Guys Win'
Related links
Another family destroyed. "Statistically unimportant" homebuyer to Ryan Homes"
Ryan Homes sued (again) for consumer fraud
Ryan Homes sued (again) for defective work (this is a common RH complaint)
Ryan Homes sued for "pools of urine" left by their employees
Typical Ryan Homes customer service clown act when things go wrong
Warning about
Ryan Homes add-on incentives that force you to use NVR Mortgage.
More Warnings (articles) about NVR mortgage
Updated:
Questions, web error corrections, send your own comments
NOTICE! If you do not get a reply e-mail
either you left an invalid return address, sent unrelated mail, (spam or
solicitations) or there
was a mail server error. A secure form
submission will soon replace our e-mail system to better assist victims with
submitting complaints and comments. If you've already filed and got a complaint posted,
it is currently being read by over 1000 unique user per week and
growing. You are helping inform and protect others. Many thanks!
Additional Support Links:
HOBB HADD
Pissed consumer
Comments from
others on this site Avoiding
the Nightmare
Ed's Ripoff reports -bad business bureau This Websites documentation
Henrico County building inspectors
Threat From
Ryan Homes sent immediately AFTER the warranty for the home expired.
Defects and Damages Our story in
pictures Photo: (Top right)
Blown Cellulose
insulation in the attic of our townhouse, in
Glen Allen Va. This insulation is comprised of various waste paper
products with small bits of plastics waste. We know the material is
typically chemically treated, (boric acid) to reduce flammability,
(although this material has burned in two of my homes now) and still
contains the chemicals used during its original processing as newspaper,
magazines and such, which included inks and binders that may become
poisonous and carcinogenic with prolonged high level inhalation exposure
or ingestion. The insulation material is generally not considered
hazardous material, but unprotected exposure for 23 1/2 hours or more,
average per day for a period of years through the unsealed HVAC system,
requires a different consideration in exposure analysis.
Click continue to page 2. About this site-
Disclaimer
All material written and copyrighted by
Ronald Reed Jackson unless otherwise indicated. First publish
date and copyright, August 2001 -2010 *This site is not affiliated in any way with Ryan Homes or NVR inc. There is
more than one Ryan Homes in the U.S. . This site is about the Ryan Homes that
operates under NVR inc. The Ryan Homes discussed in this informative article was founded by Edward Ryan in
1948.
Please support our efforts. We are not a 501 charitable tax deductable donation
at this time. This site has cost well over $10,000 over the years out of pocket,
with thousands of hours of tireless work over 9 years in both research and
development. This is a not for profit informational site.
Pictured left:
Close-up view of our cellulose insulation. Of particular concern, a fine
moss-like material can be seen within the miscellaneous shredded papers.
This low density material moves and becomes suspended with the slightest
movement of air. Manufacturers claim it is less likely to become
airborne than fiberglass. This particular part of the insulation
material has covered virtually every surface inside our home, and clogs
air filters 300%-1000% (latter number primarily as soot) faster than
their recommended usable life in the home. We don't know whether the
moss like material comes from natural degradation of the cellulose, is a
normal by-product of the shredding process, or is some sort of
microorganism contaminate. I found the material highly irritating to the
eyes, nose and throat, and it caused skin irritation similar to wool
fiberglass.
