While this appears to be a personal response letter, it is more a standard builder's form letter. There are likely thousands of these type letters with blanket type statements to victims of defective construction that contain nearly identical rhetoric, excuses, and a nothing more than pretense of any intention to provide any support. You might think your dealing with manipulative liars when their first response to being contacted was to respond by saying they'd never been contacted as a reply to being contacted.

As mentioned before the request from Ryan Homes to call them for an inspection was attempted. But upon calling we found the call was actually to inform us (not in writing)  that in essence we could take our home's problems and shove them. They would do nothing no matter what they found, and they informed us that there was nothing we could do about it. We declined the offered useless inspection..  From various reports often matter how much the victim cooperates or doesn't it's to the same end. If the problem is too big, time consuming or costly, it's often becomes the customers fault for lack of resolution, according to what is likely the negligent party, investigating their own liability.

Excerpt of customer service call)

"If your company will not give any support at all for the extreme damages you've caused us, this issue will go public." Ron Jackson (me)

Response "Ryan Homes is a large well organized company. We know how to deal with matters like this."